A Control Plane for Customer Support & Success Analytics

Harness the power of data. Extract the voice of the customer without surveys. Elevate your customer support and transform customer experience.

Optimize client satisfaction and customer experience

Customer Success Analytics

Transform every customer data point into intelligence, and optimize the CS experience. Gain unprecedented visibility, identify the cases that need attention and take corrective actions before it is too late.

Agent & Backlog Management

Increase productivity and performance with a self-service data platform. Backlog management is made simple, with access to sentiments and priorities. Turn your customer support agents into rockstars.

QBRs and Customer Presentations

Automated presentations with interactive visualizations, actionable insights and "why" business metrics changed to executives and customers. Easily discover and communicate key business drivers using data storytelling.

NPS and Sentiment Analysis

Powerful insights generated by AI that identify segments, churn propensity, key trends, and much more. Predict and prevent customer escalations. Leverage fine-grained user permissions, role-based workflows and views.

Insight-driven decisions for customer analytics

Share the voice of the customer with your support, product, engineering, sales, and customer success teams by unlocking insights from data in your ticketing systems. Improve client happiness and experience. Assist customer success managers in tracking customer activity and leveraging actionable insights to spot anomalies and make data-driven choices quickly.

Watch video: MachEye in Action