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Harness the power of data. Extract the voice of the customer without surveys. Elevate your customer support and transform customer experience.
Transform every customer data point into intelligence, and optimize the CS experience. Gain unprecedented visibility, identify the cases that need attention and take corrective actions before it is too late.
Increase productivity and performance with a self-service data platform. Backlog management is made simple, with access to sentiments and priorities. Turn your customer support agents into rockstars.
Automated presentations with interactive visualizations, actionable insights and "why" business metrics changed to executives and customers. Easily discover and communicate key business drivers using data storytelling.
Powerful insights generated by AI that identify segments, churn propensity, key trends, and much more. Predict and prevent customer escalations. Leverage fine-grained user permissions, role-based workflows and views.