Say Hello to Customer Signals. Drive Outcomes At Scale.

Say Hello to Customer Signals.
Drive Outcomes At Scale.

Extract the true voice of the customer from every support interaction to drive more engaged, profitable relationships.

Shift from reactive to proactive support

Predict Escalations

Get ahead of potential escalations by uncovering hidden insights about customer satisfaction, issue urgency, and potential revenue threats from every support engagement.

Retain Customers

With an early warning system that enables both support and customer success teams to protect and grow revenue, you may get a head start on possible churn events. Increase sales performance for every agent.

Prevent Customer “Fire Drills”

Become more knowledgeable about each consumer relationship and respond decisively in the moment. Empower every agent with analytics, actionable insights and "why" business metrics.

Elevate Every Agent

Improved engagement will promote more efficient support while soft skills and other coaching opportunities will increase staff happiness and retention. Understand every interaction. Uplevel execution.

Turn your system of record into a system of action

Share the voice of the customer with your support, product, engineering, sales, and customer experience teams by unlocking insights from data in your ticketing systems. Improve client happiness and experience. Assist customer experience managers in tracking customer activity and leveraging actionable insights to spot anomalies and make data-driven choices quickly.

Watch video: MachEye in Action